Refund policy

🔁 Return, Exchange, Refund & Cancellation Policy

At BAVA, we want your shopping experience to be smooth and satisfying. Please read our updated policy carefully before placing your order.

We allow size exchanges only, within 7 days of delivery, provided the product is unused, in its original packaging, and all labels are intact.
If you received the wrong product, you must share an unboxing video as proof when making your claim. Without the video, we cannot process the exchange.
For all exchanges or replacements, there is a flat ₹200 replacement fee to cover shipping & handling costs.
On request and subject to availability, we may also allow an exchange for a different product of equal or higher value — you’ll simply pay the price difference, if any.
Custom-made products are not eligible for return or exchange. Please double-check your size before ordering.

How to request an exchange:

Email 📧 info@bavastudios.com with your order number and details of the issue.
Our team will review your request and share the next steps.
Once we receive and inspect the item, we’ll ship the replacement or advise accordingly.

Refunds are offered only if you received the wrong product, and you provided an unboxing video as proof.
Refunds are processed within 7–10 business days after the item is received and verified.
Refunds are credited to your original payment method. Processing times may vary depending on your bank.
Custom-made products are not refundable.

Orders can be cancelled only if they have not yet been processed or shipped.
If your order is already shipped, it cannot be cancelled.
To cancel your order, email 📧 info@bavastudios.com as soon as possible.

We’re here to help with any questions.
📧 info@thebavastore.com

🖤 Thank you for shopping with BAVA — stay bold, stay original.